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Across 1. Team strategies and tools to enhance patient safety 5. Technique for communicating critical information concerning a patient's condition 7. Conflicts are managed through directives for change 10. A continuous process which requires cross monitoring 14. Strategy used to communicate important or critical information 16. Assures information conveyed is understood by the receiver as intended 17. A tool for monitoring situations in the delivery of health care 18. An error reduction strategy 19. Inconsistency in term membership is a ________to patient care 20. Results in a mutually satisfying solution 21. brief information sharing sessions among team members 22. Encompasses the ability to coordinate the activities of team members

Down 2. A strategy that involves asserting a concern to ensure it has been heard 3. Strategy designed to enhance information exchange during transitions in care 4. Focus is on preserving relationships 6. Issues are ignored or sidestepped 8. Process by which information is clearly and accurately exchanged among team members 9. Information provided for the purpose of improving team performance 11. The F in I’M SAFE stands for _____________ 12. The U in CUS concept stands for ______________ 13. Task assistance is a form of ________________ 15. brief, informal information exchange sessions for improvement of team performance 18. Both parties settle for less