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Across 1. Part of back matter of a report. 3. The main difference between an abstract and an executive summary. 9. Internal communication in the workplace can be formal or ????? 11. The informal communication network. 12. One way in which a formal report differs from an informal report. 13. Effective communicators learn from these. 16. To express someone else's idea in your own words. 20. Number of ways a short report differs from a long report. 21. Don't forget these when referencing a website. 22. A letter that accompanies a long report. 25. One advantage of collaborative writing. 26. Interactions and process that take place in a team. 27. An executive summary must include these.

Down 1. One paragraph overview of a long report. 2. A type of short report which is not routine. 4. Interference in the communication process can be caused by this. 5. An example of unethical writing. 6. The number of main sections in a long report. 7. Always to be identified before starting any business writing. 8. The number of steps in the collaborative writing process. 10. A brief restatement of the main points of a report or document. 14. Type of communiction between two heads of departments. 15. To express someone else's idea in a reduced form in your own words. 17. One reason for communication challenges in the workplace. 18. What a task facilitator does in a team. 19. Interference in the communication process. 20. One advantage of using a visual in a written document. 21. Team members often come across this. 23. One way of labelling a visual in a document. 24. One way of labelling a visual in a document.