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Across 5. an improvement that solves problems or imroves production 6. it's easier to rember carfax.com than this number 8. usually is underlined and appears in blue 9. it's where many of your icons are displayed 12. it's a unique address for an Internet website 14. shows available programs on a strip at the top of a window 15. people that discuss news using the Internet 16. getting files from the Internet to your computer 17. it's a list of Internet mailing addresses 19. it's a carbon copy 20. CTRL+ALT+Del, CTRL+C, CTRL+P, or CTRL V

Down 1. it's an agreement for technology usage 2. the web page usually seen most often when you first log on 3. a local network in the same building 4. it's like a filing cabinet of information for the computer 7. it's a blind courtesy copy 10. it's font style, size, and color cannot be changed 11. software used to create documents 13. symbols or pictures that stand for programs or files 18. an e-mail text acryonym