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Across 3. Any situation that rewards individual actions that eventually have undesired effects in the long run are referred to as a _____ 7. _____ distance ranges 4-12' & occurs in impersonal business & casual social gatherings 9. Frederick Taylor's approach to improve worker efficiency by standardizing work routines and stressing careful planning is _____ 10. _____ is a scientific management approach which uses task analysis and job specialization 11. _____ psychologists have a great interest in behavioral settings, territorial behavior, & crowding 12. identifying critical incidents is often an aspect of performing _____

Down 1. _____ psychologists typically study problems people face at work that can lead to stress & burnout. 2 major work areas are (1) studying jobs to identify underlying skills, which can then guide efforts to select people and train them for those jobs & (2) studying organizations to understand how to create structures & company cultures that will improve worker performance 2. the importance of Personal _____ is often illustrated by the fact that many commuters would rather stand up than to sit too close to strangers 4. Diversion programs, polygraph accuracy, expert testimony are all topics relevant to psychology of _____ 5. _____ is the distance maintained in comfortable interactions with friends; approximately (18"-4') 6. _____ Involves making a job more intrinsically motivating & typically involves increasing worker knowledge 8. _____ psychologists can contribute to the peak performance of atheletes through mental & emotional "conditioning"