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Across 1. a summary or overall picture in a report or presentation 3. any drink that makes people drunk (a general term) 5. another way of saying "booking" (a hotel room, for example) 8. to have a strong effect on someone 10. setting up a activity ensuring a set time and place 13. the front desk person in a hotel, office or building (welcoming you) 14. saying something in another language you understand (in writing) 15. personal quality of being relied upon 16. to ask people over for dinner or a party 17. list of dishes in a restaurant 18. cannot be read or read only a little 19. another word for 'representative' to a meeting

Down 2. personal quality of doing even without being told 3. a person who has applied for a job 4. what you say or write when the person you are looking for is absent 6. a business date at a set time and place 7. a delegate to a conference or meeting 9. a big meeting of people from many places 11. professional who helps you translate a speech or talk 12. personal quality of being certain and able to do something asked