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Across 4. A mixture of marketing techniques such as pricing, packaging and advertising used to promote the sale of a product. 7. A business licensed to sell a company's products exclusively in a particular area or to operate a business that carries that company's name. 9. To present formally or offer for acceptance. 10. An organisation of people with a common purpose. 13. A buyer of goods or services. 15. A contract between the customer and the retailer where the goods are paid for over a period of time rather than upfront. 16. Is the weight of an empty vehicle or container. 17. A person or firm who delivers a consignment to a carrier to transport it to a consignee named in the transportation documents. Ownership of the goods remains with the consignor until the consignee pays for them in full.

Down 1. A public sale in which each thing is sold to the person who offers the most money for it. 2. The selling of goods directly to customers, e.g. in stores. 3. A system of intermodal freight transport using containers that are standardized by the International Organisation for Standardisation. These can be loaded and sealed intact onto container ships, railroad cars, planes and trucks. 5. A very large self-service store that sells products usually sold in department stores as well as those sold in supermarkets, e.g. clothes, hardware, electrical goods and food. 6. A document issued by a carrier to a shipper, acknowledging that specified goods have been received of board as cargo for conveyance to a named place for delivery. 8. Purchase of a commodity on an installment plan. 10. Similar to a hire purchase. 11. The purchase of goods that may be unnecessary, caused by a sudden urge or desire to have them. 12. The business of buying goods in large quantities and selling them especially to retailers for resale. 14. A formal promise that a product will be repaired free of charge if it breaks or fails within a particular period of time or that substandard work will be redone.