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Across 3. the person who receives the speakers message. 4. focused, organized thinking about such things as the logical relationships among ideas, the soundness of evidence, and the differences between fact and opinion 6. whatever a speaker communicates to someone else. 10. the sum of a person's knowledge, experience, goals, values, and attitudes. No two people can have exactly the same frame of reference. 11. mental imaging in which a speaker vividly pictures himself or herself giving a successful presentation. 12. the means by which a message is communicated. 13. the messages, usually nonverbal, sent from a listener to a speaker 14. a hormone released into the bloodstream in resonse to physical or mental stress.

Down 1. controlled nervousness that helps energize a speaker for her or his presentation. 2. the time and place in which speech communication occurs. 5. the belief that one's group or culture is superior to all other groups or cultures. 7. anxiety over the prospect of giving a speech in front of an audience. 8. the person who is presenting an oral message to a listener. 9. anything that impedes the communication of a message. It can be external or internal to listeners.