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Across 1. This is the booking interface used by Holiday Stores and the Contact Centre 6. Passenger name record - Air NZ's name for a booking reference 8. If you don't have a credit card you can now use ___ to book your flights online with Air NZ 10. We need to all vote for Air NZ in the Netguide awards next year so these guys don't win (5,2,6) (3 words) 12. The 'one star airline' 14. Sheraton, Westin and W hotels are all part of what hotel and resort chain 15. Air NZ's highest level of loyalty (4,5) (2 words) 16. Point of sale 17. Expedia is a type of online travel agent 19. Where Cam does his best deals with travel agents (4,6) (2 words) 21. If you are a ___ Airpoints member you get entry into Star Alliance lounges 22. When you bundle flights and a hotel together its called a ___ 23. Computer Reservation System 25. An A320 is an ___ aircraft 27. After ISIS we file all our fares via ___ 29. Someone who doesn't fly much with us is a ___ Airpoints member 32. A hotel room rate may have a high and a low ___ 35. One of the USA's largest online travel agents who recently launched in NZ 36. The ideal inventory system is when you are hooked up with the supplier - this is called ___ (6,7) (2 words) 37. Business Direct is Air NZ's own version of a Travel Management Company 39. This is what is happening when Bruce or Norm has to seperate Cam and Nick (7,8) (2 words) 41. If a booking is made that we think is additional we call it an ___ sale 47. New Zealand standard for accommodation quality and grading is called ___ 49. When we advertise fares we need to ensure there is ___ availability in that advertised booking class 50. If you're Gold and you're demoted you become a ___ Airpoints member 51. If you can't confirm a hotel room straight away its called ___ (2,7) (2 words) 53. A special bonus or private commission paid to agents is called an ___ 54. What an airline pays a travel agent for selling a seat 56. Sales once flown or departed are called ___ sales 57. Bank settlement plan 58. When a hotel says 'sell rooms unless I tell you you can't'

Down 2. Wholesalers use a special type of fare called an ___ (2,4) (2 words) 3. Air NZ pays for key travel search words on ___ 4. When someone buys a ticket from YVR to AKL online we say it was sold on the CA __ 5. Holiday packages are typically promoted as $999 ppst (3,6,5,4) (4 words) 7. A gross fare less the commission is called the ___ (4,4) (2 words) 9. Air NZ's home built booking engine is called ___ 10. If a hotel gives you an allotment, you have to release the rooms X days out - this is called ___ 11. The name of the US based supplier who provides Air NZ with its packaging booking engine 13. Air NZ's CEO (3,4) (2 words) 18. When a hotel gives us a room allocation its called an ___ 20. Queensland and Northern Territory Airline Service 21. Amadeus is a type of ___ 24. Our competition on the NZ-RAR route (7,4) (2 words) 26. You can have your very own Air NZ website by visiting ___ 28. Air NZ's reservation system is called ___ 30. A travel firm who consolidates deals together is called a ___ 31. An integrated travel company is often referred to as a ___ (not horizontal) 33. A small company in NZ is often referred to as a ___ 34. 777, 787, 747 and 737 are all made by 38. Nick is the Manager of Air NZ's dedicated ___ company 40. Our competition on the NZ-Fiji route (3,7) (2 words) 42. The full retail price of an airfare is often called the ___ (5,4) (2 words) 43. Over high season or special event a hotel may issue you with this ___ 44. If a booking is made at a sale price that we would have made anyway we refer to it as ___ revenue 45. The season between high and low is called the ___ season 46. Standard commission is often referred to as ___ 48. Air NZ has a loyalty programme called ___ 52. A travel consultant that works for themselves sometimes from home 55. A name of a global GDS but also the supplier of Business Direct's booking system