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Across 2. Which state has a grace period of 15 mins for associates in first 8 weeks of employment? 3. X was placed on final warning for chronic attendance on April 2nd, 2009. His final warning will stay active till? (2 words) 5. If an associate indicates he has medical reason for his absences, we should refer him to work with _________. (2 words) 7. Transportation situation where an associate can provide dated towing receipt may be considered as ____ exception. 8. What is the timeframe during which if an associate has more than one instance of time off as unplanned and/or without pre-approval, the final warning for chronic attendance will be considered violated? (2 words) 10. What will be the disciplinary action for an associate for calling out unplanned on a holiday/critical business day, if clear expectations were set with the team? (2 words) 11. Day care is an individual situation that is considered _________ as an exception.

Down 1. An associate works in shift from 8:30 am – 5:00pm. Last week on Thursday, he logged in at 8:30 am but left early at 10:30 am. Will this be considered as leaving early or unplanned absence? (2 words) 2. Attendance tracking will be based on timely __________ ACD procedures at the beginning and end of the CS associate’s respective shift. (4 words) 4. Managers are advised to waive off unplanned absence due to _________ . 6. What is the timeframe during which if an associate has more than one instance of tardiness, the final warning for chronic attendance will be considered violated? (2 words) 9. During first eight weeks of employment, after how many occurrences does manager delivers attendance final warning?