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Across 3. occurs after several incident reports are on file; except in extreme cases 7. another manager or supervisor to observe disciplinary meeting 8. refusal to follow supervisor's direction 11. becomes the "exhibits" in litigation proceedings 12. employee assistance program for employees dealing with issues 13. form of discipline where performance is monitored for improvement

Down 1. used for documenting undesired behavior - developmental tool 2. other steps in disciplinary procedure 4. definite lists of work to be completed 5. another word for level of work 6. first step in disciplinary procedure 9. form of discipline where employee is assigned to a lower position 10. form of discipline where employee has days off