1											2				3
4
				5
6
7
8
													9
								10
		11											12
									13
		14
					15
	16

Across 4. Paid for links that are presented by a search engine when a user requests a particular search (3 words) 5. These help to generate search results (2 words) 6. Having so much data that it becomes meaningless and impossible to use (2 words) 7. When customers must identify themselves through a login and password procedure 8. The segment of the market most likely to buy your products (2 words) 9. Are two way links between two businesses (2 words) 10. When everyone who visits your website can see all of your prices (2 words) 12. Setting up online payments systems so that customers' personal details remain hidden (2 words) 13. Taking an existing product and adding new features so that it sells more or appeals to different groups (2 words) 14. Expanding a business by offering new products and services (2 words) 15. Where the introduction of an internet sales channel threatens relationships with businesses working in existing channels (2 words) 16. A method of changing data into a hidden format

Down 1. Firms that offer an internet connection to households and businesses (3 words) 2. An economy that is based on the creation of advanced information services that inform both businesses and citizens (3 words) 3. Responsible for the movement of goods from the producer to the consumer (2 words) 7. A security feature used to determine who has access to certain applications and information 11. The facility of the web that enables online businesses to adjust prices quickly, according to market conditions (2 words)