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Across 1. The distributor of a franchised product or service. 3. Involves making a product or providing a service. 6. The parent company of a franchise agreement that provides the product or service. 8. Products made by firms in the United States. 11. Firms engaged in marketing, in finance, and in furnishing services. 14. A commitment to excellence that is accomplished by teamwork and continual improvement. 17. (1) An assembly process in which a large number of products is produced, each of which is identical to the next; (2) Occurs when up-to-date equipment and assembly line methods are used to produce large quantities of identical goods. 18. A word often used to refer to all businesses within category. 20. The term applied to any business that is operated by one or a few individuals. 21. A person who starts, manages, and owns a business. 23. Countries that are underdeveloped, have few manufacturing firms, and have large numbers of poor people who possess few goods. 24. Business that provide assistance to satisfy specialized needs through skilled workers. 26. An employee who is given funds and freedom to create a special unit or department within a company in order to develop a new product, process, or service. 27. Products made by firms in other countries. 28. A legal agreement between a company and a distributor to sell a product or service under special conditions.

Down 2. A benefit plan that gives company stock as bonuses or allows employees to purchase the stock at a discount. 3. Producing the largest quantity in the least time by using efficient methods and modern equipment. 4. The total market value of all goods produced and services provided in a country in a year. 5. (1) Letting workers decide how to perform their work tasks and offer ideas on how to improve the work process; (2) The authority given to individual employees to solve problems on the job with available resources. 7. Income that escapes being recorded in the GNP. 9. Firms that produce goods that are often used by other businesses or organizations to make things. 10. The ability of profit-making organizations to compete with other businesses in other countries. 12. The quantity, or amount, produced within a given time. 13. Businesses that produce goods. 15. An organization that produces or distributes a good or service for profit. 16. (1) Activities of value that do not result in the ownership of a physical product. (2) Intangible products that result from a high degree of labor input and that satisfy consumer needs. 19. Occurs when an organization makes the right decisions in deciding what products or services to offer customers or other users. 21. Occurs when an organization produces needed goods or services quickly at low cost. 22. Cutting back on the goods and services provided and thereby shrinking the size of a firm and the number of employees. 25. Deals with all money matters related to running a business.