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Across 1. It is always best to ______ when you don't see the other person's point of view. 5. Everyone needs their _____ relative to another person. 8. You can't judge a message on _____ alone. 9. An example of _____ is shaking hands. 10. Know _____ as well as your needs when you communicate. 13. Communications involves the right things to say and _____. 17. If we _____ we can increase the quality of communication. 18. Be aware of your _____ when you are talking with a person with whom you wish to communicate with. 19. It always matters _____ when we communicate. 21. _____ is important in communication. 22. Saying I love you and hitting a person is an example of sending a _____. 23. Often _____ are involved in communicating with others. 24. Try to maintain a positive _____ when communicating with others. 25. Mean ______ and say what you mean. 26. A _____ should firm, but not limp or like a vice-grip. 27. Those who force their will without regard for others are considered to be _______

Down 2. to _____ means to find topics and information you have in common with a person you are trying to communicate with. 3. Hand gestures are an example of _____ in communications. 4. Avoid _____, even if you get angry. That only makes matters worse. 6. _____ involves repeating what a person has sain in order to check if you got the message. 7. Making _____ in communication can lead to miscommunication and frustration 11. When communication breaks down and anger builds, it is wise to take a _____. 12. Everyone has a _____ that is different for each person 14. _____ communicators usually don't express their needs in a conversation, especially when communicating with an aggressive communicator. 15. We learned that _____ make up 80% of our communication methods. 16. Our beliefs and our thoughts create _____ and we don't listen - we interpret. 20. To assume what some one is thinking before they talk is called _____.