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Unit 2. Lesson 3.2

Hall

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Across
1.It is always best to ______ when you don't see the other person's point of view.
5.Everyone needs their _____ relative to another person.
8.You can't judge a message on _____ alone.
9.An example of _____ is shaking hands.
10.Know _____ as well as your needs when you communicate.
13.Communications involves the right things to say and _____.
17.If we _____ we can increase the quality of communication.
18.Be aware of your _____ when you are talking with a person with whom you wish to communicate with.
19.It always matters _____ when we communicate.
21._____ is important in communication.
22.Saying I love you and hitting a person is an example of sending a _____.
23.Often _____ are involved in communicating with others.
24.Try to maintain a positive _____ when communicating with others.
25.Mean ______ and say what you mean.
26.A _____ should firm, but not limp or like a vice-grip.
27.Those who force their will without regard for others are considered to be _______
Down
2.to _____ means to find topics and information you have in common with a person you are trying to communicate with.
3.Hand gestures are an example of _____ in communications.
4.Avoid _____, even if you get angry. That only makes matters worse.
6._____ involves repeating what a person has sain in order to check if you got the message.
7.Making _____ in communication can lead to miscommunication and frustration
11.When communication breaks down and anger builds, it is wise to take a _____.
12.Everyone has a _____ that is different for each person
14._____ communicators usually don't express their needs in a conversation, especially when communicating with an aggressive communicator.
15.We learned that _____ make up 80% of our communication methods.
16.Our beliefs and our thoughts create _____ and we don't listen - we interpret.
20.To assume what some one is thinking before they talk is called _____.

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