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Across 4. A barrier to pt. satisfaction is lack of ____________. 8. We are sensitive to those of different ___________. 10. One of the areas we are currently working to improve our performance is the prevention of __________. 12. Pt. _________ is continually monitored & results are compared to national standards. 15. To save our backs we use _________ _________. 18. A way we communicate & collaborate with other disciplines is during morning ________. 19. In preparation for evaluations we participate in ________ review. 20. Who is responsible for my competence? (two words)

Down 1. __________ services can be contacted by dialing 27378 (2 serve). 2. Pt. medical information is secured by use of __________. 3. A word to describe our practice model. 5. All our patients receive _______ excellent care. 6. Charge nurses address ____________ needs. 7. ____________ consultation service can be accessed by dialing 615-831-8603. 9. Our standards of care can be found in the ___ book at each cubicle in MICU. 11. Which members of our interdisciplinary team make meaningful contributions in the achievement of clinical outcomes? 13. Nurses can access literature resources via the ________ digital library. 14. Nurses in MICU have a lot of ____________ over their schedule. 16. Family have their own _________ which gives them more access to their loved ones. 17. Yearly nursing satisfaction survey.