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Across 3. oversimplification and distorted belief about a person or group. 4. having good manners in your dealings with people 5. friendliness, enthusiasm, adaptiaibility and respect for others 6. self-control and tact 9. being loyal 10. variety 11. being trustworthy

Down 1. problem-solving strategy for settling disputes 2. dependability and positive motivation 5. confidence in ones self 7. try to see things from another persons point of view 8. the ability to ssay and do things in a way that will not offend others