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Across 3. system that transports oxygen to the body tissues 5. state of being truthful, trustworthy; geniune 6. range of motion 7. amounts due to the MD for services (2 Words) 8. prompt; being on time 10. scheduling two patients to see the MD at the same time (2 Words) 12. used as a reminder for time sensitive matters (2 Words) 14. polite, considerate, and respectful in manner and action 15. eye contact, facial expression, symbolic expressions 17. anything by which a person or thing can be identified 19. the symptoms that the patient presents with (2 Words) 20. includes postcards, business replies and letters (2 Words) 23. prevents access or passage of 25. lacking in due care or concern; act of carelessness 28. amount that is 'not allowed' according to the insurance company become an __________ on the patient account 30. consent that is apparent through the patient's actions 31. person to whom money is paid 33. term referring to the back of the body 34. to end 35. large volumes of mail sorted by zip code

Down 1. to arrange in order of importance 2. filing/recording something in more than one location to assist in accessing 4. to become aware through the senses 5. federal regulations that protect patient privacy 7. anything owned that has exchange value 9. amount a person is responsible for paying before insurance covers costs 11. an itemized list of goods in stock 13. predetermined amount that the patient must pay for services 16. using an impartial third party to settle a dispute 17. type of skills used to interact with patients,colleagues and other individuals 18. impossible to read 21. 'S' in SOAP 22. someone other than the patient, spouse, or parent who is responsible for payment 24. a faxed copy, printed computer reprot or hand written document (2 Words) 26. method of filing where records are filed backwards 27. system that receives and processes information 29. state of thought or feeling 32. occurring first in time, development or sequence