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Across 2. Always make sure to do this to your work once it's finished. 4. Be as _____ as possible; get to the point. 7. You should always follow the "opening, body, conclusion" ______. 10. Which formatting element is optional in a letter? (two words) 11. Avoid them when writing routine messages 12. The three main types of goodwill messages are : thanks, congratulations and ________ 13. These messages are able to fortify relationships with customers and coworkers

Down 1. These letters keep the reader up to date and explain any change of circumstances in the workplace. 2. The written form of something asked for, it initiates a reaction from the reader. 3. Goodwill messages are those with both a business and _____ function 5. An answer to a request. 6. What goodwill messages should not be 8. When writing this form of letter, don't refrain from offering further assistance. 9. What should be presented in the first sentence or paragraph.