1									2
			3			4													5				6					7
					8							9
															10
11
														12
																						13
																											14
										15
									16
									17

Across 4. Uses computers, file management techniques, and software programs effectively. (2 Words) 9. Follows safety guidelines and manages personal health. (3 Words) 11. Organizes and implements a productive plan of work. (5 Words) 12. Contributes to the success of the team, assists others, and requests help when needed. 13. Abides by workplace policies and laws and demonstrates honesty and reliability. 15. Follows directions and communicates effectively with customers and fellow employees. (3 Words) 16. Uses mathematical reasoning to accomplish tasks. 17. Dresses appropriately and uses language and manners suitable for the workplace.

Down 1. Prepares to apply for a job and to seek promotion. (4 Words) 2. Identifies "big picture" issues and his or her role in fulfilling the mission of the workplace. (4 Words) 3. Selects and safely uses technological resources to accomplish work responsibilities in a productive manner. (2 Words) 5. Negotiates diplomatic solutions to interpersonal and workplace issues. (2 Words) 6. Continually acquires new industry-related information and improves professional skills. (2 Words) 7. Identifies and addresses the needs of all customers, providing helpful, courteous, and knowledgeable service. (2 Words) 8. Contributes new ideas and works with initiative. (3 Words) 10. Comes to work every day on time, is willing to take direction, and is motivated to accomplish the task at hand. (3 Words) 14. Reads and interprets workplace documents and writes clearly. (3 Words)