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Across 1. Employees have the right to _______ about hazards in the workplace 3. Familiarizes new employees with their roles, the organization, its policies, and other employees. 9. A harmful physical and emotional response 10. ____ audits examine the efficiency and effectiveness of handling employee benefits including dealing with an insurer or a third-party administrator 12. This kind of training is concerned with altering thoughts and ideas i.e. knowledge, new processes 13. ______ performance measures are not verifiable by others and usually are based on the rater’s opinions 21. A type of discipline where there are stronger penalties for repeated offences including verbal reprimand, written reprimand, suspension, discharge for cause 23. The process of enhancing an employee’s future value to the organization through careful career planning (2 Words) 25. A pay range for each job class (2 Words) 30. A contract negotiated between the union and employer, outlining terms and conditions of employment (2 Words) 32. The continuing process by which an employee begins to understand and accept the values, norms, and beliefs held by others in the organization for recruitment usually belongs to the human resource department 33. Also known as human factors engineering—focuses on the interaction between employees and their working environment 35. ____ pay is a performance-linked approach that involves using of variety of methods (business and special incentives, individual performance incentives, profit-sharing, gainsharing) 37. ______ dismissal occurs when the employer makes major and unilateral changes to an employee's job that results in the employee's resignation 40. Employees have the right to _______ in correcting hazards in the workplace 42. An informal communication system that arises spontaneously from the social interaction of people in the organization 43. Achievable and realistic targets to which actual outcomes can be compared 44. Requires that suppliers label all hazardour products, provides Material Safety Data Sheets, and provides training (acronym) 46. Conditions that tend to cause stress 48. ______ pay is directly linked to an employee’s performance or productivity 49. Employees have the right to _______ dangerous work 52. _____ discipline takes a problem-solving approach instead of using punishment 53. ______ Incentive Plans allow groups of workers to receive bonuses for exceeding predetermined levels of output 55. The _____ effect occurs when a rater’s personal opinion of the employee sways the rater’s measurement of performance 57. ____ compensation is the employee’s pay 58. Process whereby disputing parties choose voluntarily to reconcile their differences through a third party

Down 2. This kind of training is done at the worksite and used primarily to teach workers how to do their present job (3 Words) 4. A planned effort by an organization to make possible the learning of job-related behaviour, i.e., to do their present jobs 5. Application of training to actual job situations 6. The ultimate disciplinary action 7. Cash and non-cash rewards employees receive in exchange for their work 8. ______ distributions require raters to sort employees into different categories or classifications 11. Diagnoses present problems and future challenges that can be met through training or development (2 Words) 12. Skills, knowledge, and behaviours that distinguish high performance in a broad role, function, or level of the organization 14. _____ Benefits spreads the financial risks encountered by employees and their families 15. Systematic procedures to determine the relative worth or value of jobs (2 Words) 16. Who is responsible for proving the existence of just cause? 17. _______ equity requires that jobs of similar value get similar pay 18. The process by which organizations evaluate employee job performance (2 Words) 19. ______ costs of injuries include lost production, recruiting, selecting, training of new employees, damage to facilities and equipment 20. Prepares employees for future job responsibilities 22. Organizations must take ____ _____ to ensure that all reasonable steps are taken to avoid health and safety offences (2 Words) 24. A government-appointed third party attempts to bring together the parties to reconcile their difference. In most Provinces, this occurs before a strike or lockout. 26. Condition of mental, emotional, and sometimes physical exhaustion that results in substantial and prolonged stress 27. Unionized employees can only be dismissed for ____________ (2 Words) 28. Learning is usually quicker and more long-laster when the learner can do this actively 29. _____ compensation consists of benefits and services 31. When just cause for dismissal does not exist, a dismissed employee must be provided with this (or pay-in-lieu of this) 34. Management action taken to encourage compliance with the organization’s standards 36. ____ compensates the worker for each unit of output (i.e. $1 for each widget produced) 38. Consistency 39. Acronym for comprehensive company programs that seek to help employees to overcome their personal and work-related problems 41. A complaint by an employee or employer that alleges that some aspect of a collective agreement has been violated 45. _______ equity involves paying workers fairly relative to market rates 46. The length of the worker’s employment, which may be used for determining order of promotion, layoffs, vacation, etc. in unionized environments 47. The _____ effect occurs when ratings are strongly affected by the employee’s most recent actions (either good or bad) 50. An organization with the legal authority to represent workers, negotiate the terms and conditions of employment with the employer, and administer the collective agreement 51. A ___ raise is a pay increase given to individual workers according to an evaluation of their performance 54. ______ costs of injuries include lost wages, first aid and medical treatment, rehabilitation, disability compensation 56. Attempts to reduce the subjectivity and biases of subjective performance measures by using descriptions of effective and ineffective performance provided by a variety of sources (acronym)