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Across 3. This isa relaxed way of communicating 4. This is a simple courtesy that costs nothing and shows appreciation (2 Words) 5. This is a bid to get new business like in Dragon's Den (3 Words) 9. The business situation that applies 11. The process of sending or receiving information 13. A customer may make these when they are not happy 14. This is one purpose of verbal communication (2 Words)

Down 1. The social and communication skills you need to relate to other people (2 Words) 2. This is an informal session run by the team leader to pass on and discuss information (2 Words) 6. This show professionalism. This shows you are disciplined and organised (2 Words) 7. This is an arrangement for people to get together to discuss specific business issues 8. Strict rules govern how things are done 10. Used to make calls 12. An aspect of body language such as waving hello or goodbye. 15. This is similar to a letter but is used as an internal reminder