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Across 4. This is an arrangement for people to get together to discuss specific business issues 7. This is one purpose of verbal communication (2 Words) 10. An aspect of body language such as waving hello or goodbye. 11. Used to make calls 12. This is a relaxed way of communicating 14. This is an informal session run by the team leader to pass on and discuss information (2 Words) 15. This is a bid to get new business like in Dragon's Den (3 Words)

Down 1. This is similar to a letter but is used as an internal reminder 2. The social and communication skills you need to relate to other people (2 Words) 3. The process of sending or receiving information 5. The business situation that applies 6. A customer may make these when they are not happy 8. This show professionalism. This shows you are disciplined and organised (2 Words) 9. This is a simple courtesy that costs nothing and shows appreciation (2 Words) 13. Strict rules govern how things are done