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Across 3. when you're angry or upset, you stop listening 4. A source of detailed or specific information placed ai the end of a section, a chapter, or a book. 8. The type style used for printed letters and numbers 9. An alphabetical list of terms and definitions 10. Large, vertically aligned dots that highlight items in a list 11. Anything from too much noise and activitv on the site to problems at home can steal your attention 14. A way to present important text and nurnbers so they can be read and ulderstood at a glance 15. A person's physical posture 16. An alphabetical list of topics, along with the page nunbers where each topic appears

Down 1. Maybe the speaker is dull or overbearing 2. A process that involves respecting others, listening to what is being said, and understanding what is being said 5. written list that identifies deficiencies requiring correction at completion 6. A legal document that allows a task to be undertaken 7. Information shown as a picture or chart 12. Specialized terms used in a specific industry. 13. Informal written correspondence