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Across 1. Process of developing mutually beneficial contacts through the exchange of information 6. Factors that initiate, direct, and sustain human behavior over time 7. Plan of action for accomplishing an organization's overall and long-range goals 8. Extent to which a measurement instrument provides consistent results 9. Exchange of anything of value to gain greater influence or preference 13. Conscious or unconscious beliefs that influence a person's perceptions or actions, which may cause that person to become partial or prejudiced 14. Extent to which an organization's agreements, dealing, information, practices, and transactions are open to disclosure and review by relevant persons 15. Financial, physical, and sometimes intangible properties an organization owns 16. Extent to which a measurement instrument measures what it is intended to measure 17. Organization's debts and other financial obligations 18. Basic beliefs, attitudes, values, behaviors, and customs shared and followed by members of a group, which give rise to the group's sense of identity 19. Generalized opinions about how people of a given gender, race, religion, age, education level, job type, or national origin look, think, act, feel or respond 20. Treatment of personal information that has been disclosed to another person (e.g., one's doctor, lawyer, or financial advisor) or organization (e.g., one's employer or a hospital)

Down 1. Process by which two or more parties work together to reach agreement on a matter 2. Extension of the power of a country's laws over its citizens outside that country's sovereign national boundaries 3. The benefit created when an organization meets its strategic goals; measure of usefulness, worth , or importance 4. Value that occurs most frequently in a set of data 5. Middle number in a range of values 10. Right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions 11. Amount of owners' or shareholders' portion of a business 12. Average score or value