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Economics

Chapter 1

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Across
2.A lawsuit filed on behalf of a group of people who all have the same complaint.
4.A practice in which companies collect information about the Web sites a consumer visits, then use that information to predict what the consumer may buy in the future.
6.All of the goods and services available for sale to the general public.
9.A process in which two parties try to resolve a dispute with the help of a neutral third party.
13.Groups formed by trade associations to address consumer complaints.
14.A court of law in which disputes involving sums under a certain amount are resolved by a judge.
15.Actions that are performed for someone.
16.A procedure in which a neutral person or panel listens to both sides of a dispute, weighs evidence, and reaches a decision.
17.Someone who uses goods and services.
Down
1.The unique nine-digit number used by the Social Security Administration to keep track of a person's earnings.
2.People or organizations who work on behalf of consumers.
3.The illegal use of an individual's personal information.
5.Departments of a business that communicate with customers about their rights and needs as consumers.
7.Small files stored on a computer that enable a Web site to "remember" information about a visitor.
8.Those who sell goods and services directly to consumers.
10.Physical objects that are produced for consumers.
11.Channels of mass communication, such as newspapers, magazines, radio, television, and related Web sites.
12.A web site that uses safeguards to protect information from theft during transmission.

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