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Across 5. intangible purchases 7. giving something in exchange for money 9. managing work to be completed 10. managing the buildings and land of business 13. dictate how much to charge for good and service in order to make a profit 20. idea that a business should strive to satisfy consumer wants and needs while achieving company goals 21. developing various marketing techniques to reach the widest possible customer base 22. preventing accidents and keeping customers and workers safe 26. tangible purchases 28. support marketing decision making 29. state or quality of being dedicated to a cause, activity, etc. 30. activity or condition of competing 31. obtaining, developing,maintaining, and improving a product or service mix 32. one of the 5 functions of management 33. object of a person's ambition or effort; an aim or desired result

Down 1. effort to inform, persuade, or remind potential customers about a businesses products or services 2. an advantage or profit gained from something 3. deciding how to get goods into customers hands 4. making of a judgment about the amount, number, or value of something; assessment 6. storing of supplies and materials 8. meeting or exceeding customers expectations 11. raising someone to a higher position or rank 12. process in which the managers instruct 13. deciding the amount required as payment for something 14. do it their way 15. do it with success in mind 16. process of dealing with or controlling things or people 17. do it better 18. grouping the activities of the entire process and establishing the authority and relationship among them 19. goods and service combination the business offers to the market 22. Identifying work force requirements, inventorying the people available, recruitment, selection 23. employees working together to satisfy their customers to earn profits 24. compare performance to predetermined standards 25. something, typically money, awarded to someone as a recompense for loss, injury, or suffering 27. a place, amenity, or piece of equipment provided for a particular purpose