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Across 2. part of the quality management focused on fulfilling the quality requirements 3. part of the quality management focused of providing confidence that the quality requirements are met 8. set of basic principles that direct the actions 9. table that lists events in decreasing order of importance 11. confirmation that the requirements are fulfilled 13. formalized place to work 15. costs to avoid poor quality 17. cost after delivery of the product 18. ability to apply knowledge 20. non-fulfillment of a process/task 22. cost before delivery of the product 23. written assurance from a third party that a service conforms specific requirements 24. systematic review of a process

Down 1. diagram that shows a process 4. creative workplace 5. systematic, independent process for evaluation 6. does not meet expectations 7. fulfill the requirements of ISO 9000 10. results oriented workplace 12. part of quality focused on increasing ability to fulfill quality requirements 14. process by an authority gives formal recognition 16. workplace with high commitment 18. action to eliminate the cause of an undesirable situation 19. deviation from accuracy 21. combination of the probability of occurrence of harm