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Chapter 19: Managing Quality and Performance

Ryleigh Tripp

Chapter 19 vocabulary words.

2                         3                
4     5
9 10                           11

2.is a control system that identifies the various activities needed to provide a product and allocates cost accordingly.
6.are the steps that are taken to complete a company process, improves overall company performance ad well as quality.
10.is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs.
13.is the implementation of a large number of small, incremental improvements in all areas of the organizationon an ongoing basis.
14.measurement systems gauge financial performance in terms of after-tax profits minus the cost of capital invested in tangiable assets.
1.is an organization-wide effort to infuse quality into every activity in a company through continuous improvement.
3.the organization fosters compliance with organizational goals through the use of organizational culture, group norms, and a focus on goals rather than rules and procedures.
4.allows employees to see for themselves the financial condition of the organization and encourages them to think and act like business owners.
5.involves monitoring and influencing employee behavior through extensive use of rules, policies, hieracrhy of authority, written documentation, reward systems, and other formal mechanisms.
7.refers to the framework of systems, rules, and practices by which an organization ensures accountability, fairness and transparency in the firm's relationship with stakeholders.
8.which represent an international consensus of what constitutes effective quality management as outlined by the International Organization for Standardization.
9.offer one technique for implementing total quality management and include a group of 6-12 volunteer employees who meet regulary to discuss and solve problems affecting the quality of their work.
11.a control system that monitor's the stock market's estimate of the value of a company's past and expected capital investment projects.
12.is the continuous process of measuring products, services and practices against major competitors or industry leaders.

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