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Karen Burton

Helpful for those preparing for SHRM-CP and SHRM-SCP Certification Exams

1Judgmental forecasts _____Part of a service contract where the service expectations are formally defined
2Knowledge management (KM) _____Decision-making tool in which a team determines critical characteristics of an successful decision; a matrix is used to score each alternative and compare results
3Labor union _____Process of creating, acquiring, sharing, and managing knowledge to augment individual and organizational performance
4Line units _____Organizational structure in which functional departments are grouped under major product divisions
5Matrix structure _____"Snapshot" assessment of the availability of qualified backup for key positions
6Mobile learning _____Group of workers who formally organize and coordinate their activities to achieve common goals in their relationship with an employer or group of employers; also called trade union
7Multi-criteria decision analysis _____Attempt by a union to influence an employer by putting pressure on another employer, for example, a supplier
8Organizational development _____Organizational structure that combines departmentalization by division and function to gain the benefits of both; results in some employees reporting to two managers rather than one, with neither manager assuming a superior role
9Product structure _____Digitized instructional content delivered to wireless mobile devices (e.g., smartphones, tablet computers, notebooks, and digital readers)
10Reduction in force (RIF) _____Work groups that conduct the major business of an organization
11Replacement planning _____Process of enhancing the effectiveness and efficiency of an organization and the well-being of its members through planned interventions
12Secondary action _____HR structural alternative in which centers with specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from a menu of these services
13Service-level agreement (SLA) _____Use of information from past and present to predict future conditions
14Shared services HR model _____Termination of employment of individual employees and groups of employees for reasons other than performance, for example, economic necessity or restructuring; also known as downsizing

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