1	Alternative Dispute Resolution (ADR)		_____	Refers to the extent to which rules, policies, and procedures govern the behavior of employees in an organization.
2	Arbitration		_____	Process by which management and union representatives negotiate the employment conditions for a particular bargaining unit for a designated period of time.
3	Artificial Intelligence (AI)		_____	Situation in which an organization shares responsibility and liability for their alternative workers with an alternative staffing supplier; also known as joint employment.
4	Center of Excellence (COE)		_____	Umbrella term for the various approaches and techniques, other than litigation, that can be used to resolve a dispute.
5	Chain of Command		_____	An organizational structure that leverages staff expertise in certain areas to improve the entire organization’s strategic performance.
6	Cloud Computing		_____	Conversion of data into a format that protects or hides its natural presentation or intended meaning.
7	Codetermination		_____	HR structural alternative in which headquarters HR specialists craft policies and HR generalists located within divisions or other locales implement the policies, adapt them as needed, and interact with employees.
8	Co-Employment		_____	Process of investigating a decision thoroughly before finalizing it to identify all potential factors that could affect the positive and negative impacts of the decision.
9	Collective Bargaining		_____	Organizational structure in which geographic regions define the organizational chart.
10	Conciliation		_____	Form of corrective discipline that implements increasingly severe penalties for employees.
11	Constructive Discipline		_____	Arrangement in which an enterprise and a vendor share different tasks within a larger complex, often strategic responsibility.
12	Cosourcing		_____	Organizational structure in which departments are defined by the services they contribute to the organization’s overall mission, such as marketing and sales, operations, and HR.
13	Dedicated HR		_____	Principle of employment in the U.S. that employers have the right to hire, fire, demote, and promote whomever they choose for any reason unless there is a law or contract to the contrary and that employees have the right to quit a job at any time.
14	Departmentalization		_____	Style of computing in which scalable IT-enabled capabilities are delivered as a service using internet technologies.
15	Downsizing		_____	Ability of a computer to imitate human thought and behavior.
16	Due Diligence		_____	Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage and interpret data from many business activities.
17	Employment-At-Will		_____	Orderly way to resolve differences of opinion.
18	Encryption		_____	Method of dispute resolution by which disputing parties agree to be bound by the decision of one or more impartial persons to whom they submit their dispute for final determination.
19	Enterprise Resource Planning (ERP)		_____	Form of corporate governance that requires a typical management board and a supervisory board and that allows management and employees to participate in strategic decision making.
20	Firewalls		_____	Line of authority within an organization.
21	Formalization		_____	Software and/or hardware that filters incoming and outgoing communication according to preset rules.
22	Functional HR		_____	Method of nonbinding dispute resolution by which a neutral third party tries to help disputing parties reach a mutually agreeable decision; also called mediation.
23	Functional Structure		_____	Way an organization groups jobs to coordinate work.
24	Geographic Structure		_____	HR structural alternative that allows organizations with different strategies in multiple units to apply HR expertise to each unit’s specific strategic needs.
25	Grievance Procedure		_____	Termination of employment of individual employees and groups of employees for reasons other than performance, for example, economic necessity or restructuring; also known as reduction in force (RIF).