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Across 4. THIS AFFECTS HOW PEOPLE JUDGE YOU DURING FIRST IMPRESSIONS 7. REPEATING A TASK OR ACTIVITY IN ORDER TO GET BETTER TAKES THIS 8. THE 'HOT' WAY OF DEALING WITH CONFLICT 9. INCLUDES ALL ASPECTS OF LIFE SKILLS 12. REPRESENTS A CHANCE TO ADVANCE, TO PROGRESS, TO MOVE ON 13. THIS CAN CAUSE PHYSICAL, MENTAL & EMOTIONAL PROBLEMS 16. RISK MANAGEMENT INVOLVES THIS AND PREPARATION 18. CONFLICT STYLE THAT CONSIDERS ALL VIEWPOINTS & ATTEMPTS TO MEET ALL PERSONS NEEDS 21. CONFLICT STYLE WHERE EVERYONE HAS TO GIVE UP SOMETHING 22. LOOK HERE IF YOU WANT TO IMPROVE YOUR LIFE, RELATIONSHIPS OR FINANCES 23. A WAY TO MANAGE YOUR MONEY 24. THIS TYPE OF RISK HAS THE CHANCE FOR BOTH LOSS & GAIN 29. INCLUDES AVAILABILITY & RELIABILITY 31. THIS IS BETTER THAN REACTING 32. PROVIDES US WITH A MEASURE OF CONTROL 33. STRAIGHT FORWARD BUT NON-AGGRESSIVE APPROACH TO COMMUNICATION 36. THIS CAN COUNTERACT THE NEGATIVE EFFECTS OF STRESS 37. WE CANNOT CHANGE ANYONE'S BEHAVIOR EXCEPT THIS 38. DEPENDABILITY BUILDS CONFIDENCE, TRUST AND THIS

Down 1. COMES FROM PEACE OF MIND & FREEDOM FROM WORRY 2. RESPONSIBILITY & ATTITUDE ARE A MATTER OF THIS 3. ORGANIZATIONAL SKILLS CREATE THIS, ALLOWING US TO FOCUS MORE EASILY 5. CONFLICT STYLE USEFUL IN EMERGENCIES THAT TAKES A FIRM STAND 6. IN RESOLVING CONFLICT, GOOD RELATIONSHIPS ARE THIS 10. RESPONSIBLE BEHAVIOR INVOLVES MAKING AND KEEPING THESE 11. THE ANCIENT HAWAIIAN HEALING PHILOSOPHY SAYS WE MUST ACCEPT THIS AMOUNT OF RESPONSIBILITY 14. A NATURAL HUMAN EMOTION 15. THE WAY IN WHICH WE EXCHANGE INFORMATION 17. AFFECTS EVERYTHING ELSE IN LIFE 19. CONFLICT STYLE WILLING TO MEET OTHERS NEEDS AT YOUR OWN EXPENSE 20. THIS AIDS IN EFFECTIVE COMMUNICATION & CONFLICT RESOLUTION 25. ANGER CAUSES THIS PHYSICAL CHANGE IN OUR BODIES 26. HOLDING BACK ANGER 27. THE 'COOL' WAY OF DEALING WITH CONFLICT 28. THE 'COLD' WAY OF DEALING WITH CONFLICT 30. CONFLICT STYLE OF NOT WANTING TO DEAL WITH IT 34. AN UNCERTAINTY REGARDING LOSS 35. THIS TYPE OF RISK ONLY HAS THE CHANCE OF LOSS