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Across 2. A helping professional who provides direct service to clients, links them to services and monitors their progress. (2 words) 4. Largest federal insurance program that provides medical care to low-income individuals. 6. A national emergency response organization that also participates in neutral, international care to victims of war and natural disasters. (3 words) 9. A federal supplemental security program that provides monthly cash income to low-income persons with limited resources based on age and disability. 12. Carrying out a service plan; when service delivery begins. 15. Focus of the Older Americans Act of 1965 was to provide services in order to improve _______. (3 words) 17. A managed care option where clients are consider to use approved providers in managed care option, but do not lose their benefits if they choose outside of the managed care system, but rather pay a higher premium. 18. Founder of the Massachuestts School of Idiotic and Feebleminded Youth 19. A federal diability insurance program. 20. The periodic examination of a client's case. (2 words) 21. A written record of a client's case.

Down 1. Moving people from institutions to community-based settings. 3. A key element for successful case management that involves being responsible for one actions and use of resources. 4. Health insurance program for ages 65 and older. 5. Mary Richmond developed social _______________. 7. Developed social diagnosis. 8. A creative and collaborative method of service delivery, involving skills in assessment, consulting, teaching, modeling and advocacy that is intended to enhance the functioning of the client. (2 words) 10. A model of managed care that establishes contracts with providers of medical care as preferred network providers which in turn represent a strong incentive for client utilization of preferred provider care. 11. A measurement of the cost and efficiency of services (2 words) 13. Neighboorhood center started by Jane Addams and Ellen Starr. (2 words) 14. The process of determining the future service delivery to a client in an organized way. 16. The process of making contact with the client, identifying their problem and gathering and assessing information about them. 18. A managed care model that focuses on cost reduction by managing health care utilization and focusing on preventative health care and health promotion with specified network providers.