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Across 4. Shops that have no affiliation with vehicle manufacturers, chain stores, or franchise operations. 5. A source of many automotive websites, forums, and bulletin boards. 6. A shop that concentrate on one area of service, such as automatic transmission and transaxle repair, and are fully equipped to handle all aspects of their particular specialty. 8. Person responsible for overall shop operation. Checks progress and quality of work, observance of safety rules, utilization and condition of shop, coordination between various departments, customer relations, and documentation of all jobs and other financial transactions. 11. Technician who performs basic service and maintenance. 12. A person that performs a vital service in the automotive shop, since repairs will not be performed unless the owner is sold on the necessity of having them done. 13. Payment system in which the employee is paid by the amount of work performed instead of an hourly rate. 14. A person employed to represent a business and to sell its merchandise. 15. Technician who removes and installs parts.

Down 1. Classes held by aftermarket parts distributors. 2. Many national chain and department stores have auto service centers that perform various automotive repairs and often hire technicians for entry-level positions and may offer opportunities for advancement. 3. A person with the knowledge and experience to perform most repair jobs. 7. Person with the ability to run his or her own business in the short term while planning for the long term. 9. The process by which individuals are tested to determine whether they meet the standards of a specialized profession. 10. A person who is responsible for making sure technicians is supplied with the correct replacement parts and assemblies