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Across 3. change in one individual's communication or thoughts changes the entire system 4. not only invloves defining conflict parties but also involves making small conflicts out of larger ones 5. is unexpressed anger that has nowhere to go. 8. Keeping a conflict in the midrange through self-regulation will mitigate these negative long-term effects. 9. Includes the difficult task of holding back one's desire to act on vengeful feelings. 10. attacks, venting, and demeaning tactics only make matters worse, no matter how justified you may fee. 11. is one of the basic communication skills of moderating conflicts

Down 1. you decide to make a conflict bigger, more important, and more visible 2. is the attempt to inflict harm in return for harm and leads to an esclatory spiral. 6. anger was termed this by the ancients because it is based on a reflective judgemnet that we have been wronged or threatened 7. sets the stage for unproductive conflict* avoidance that leads to a downward spiral of avoidance* avoidance that leads to escalation, then more avoidance, then more escalation, and so on.