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Across 1. dealing with unexpected daily crises 4. barrier between people from different cultures 6. acting to alleviate a problem 8. keep it short and simple 10. putting something off for tomorrow that has already been put off 11. the greatest management resource 14. the emotional side of the brain that processes images 16. using a special pen or marker to mark important information 19. handle paperwork only once 22. suspects paraded before the news media 24. the process through which information is transferred 25. monthly departments bulletins addressing personal side of policing 26. emotional effect of language 27. activities or tasks that waste time 29. detailed list of how time is spent each day 30. thinking pattern that prevents innovative thinking 31. informal channel of communication 32. showing off how much you know about an investigation 33. being seen by your superiors off duty doing extra time

Down 2. objective way to achieve consensus to alternatives by rank 3. quickly becoming the most popular form of communication 5. the weakest link in the communication process 7. remembering what you read 9. the first step to ensure that tasks get done 12. insight; knowing without using any rational thought process 13. proper planning prevents poor performance 15. the heart of time management 17. legalese 18. habits people fall into without recognizing what they are doing 20. forces that foster goal achievement 21. an important part of relationships 23. to look back over previously read material 28. barrier between men and women