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Across 7. his study found 2/3 administered a "deadly" shock 8. this means having a feeling of group superiority and may result in negative behaviors toward others 9. a number of people who may have never met one another but share a similar characteristic 11. ____ leaders encourage consensus building 13. a form of compliance; follow direct orders from an authority 14. ____ leaders make all decisions and assign tasks; appropriate in times of crisis 15. one function of identifying outgroups is to bind a group more closely in the presence of an ____ 16. Weber identified this as a process toward bureaucratization, efficiently administered rules & procedures 19. "the ways smart people working collectively can be dumber than the sum of their brains" 21. these organizations provide a material reward for joining 23. Michels referred to the "iron law of ____"; organizations tend toward becoming a bureaucracy 25. active participation of both members is crucial to this group's survival 26. ___ theorists suggest group may involve power relationships and needs are not equally served 28. he used the term "primary group" - an example is a family 29. ____ groups have less solidarity but more power 30. identification of our ____ helps establish individual identity and self-worth 31. coined the term "groupthink"

Down 1. if this exists in a triad, the other member may be seen as an intruder 2. used the term "bureaucratic personality"; workers more concerned with procedures than getting the job done correctly 3. a requirement of bureacracies that everyone play by same rules 4. ____ needs are met by a group that works together to fulfill a specific goal 5. a highly structured secondary group formed to achieve specific goals in an efficient manner (2 Words) 6. ___ - ____ leaders are minimally involved (2 Words) 7. Ritzer identified four dimensions of formal rationality in this organization 9. people are forced to join these organizations; for example, total institutions 10. a collection of people who happen to be in the same place, same time, with little else in common 12. process of maintaining or changing behavior to comply with the established norms 17. class, gender, and race are important determinants in participation in ____ organizations 18. ____ leadership provides emotional support for members; appropriate when harmony is needed 20. others may feel a sense of competitiveness or hostility toward this group 22. his study found 1/3 of the men conformed to incorrect answers 24. this is the other side of bureaucracy, such as the "grapevine" of information 27. he coined the terms "ingroup" and "outgroup" to describe people's feelings toward members of their own and other groups