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Across 6. Roles that help get the job done. 10. Occurs in real time and participants are present at the same time but most likely not in the same location. 11. Praise and command contributions and group achievements.

Down 1. Members do not have to be virtually present to participate and participants do not communicate at the same time. 2. Especially effective when they remind group members that group goals are more important than individual needs. 3. Group decisions that use text messages stored on a computer as the communication medium. 4. Suggest ideas, goals, and solutions- often most creative in the group 5. Focus on emotional tone of the meeting. 7. Group discussions originally designed for swapping files and posting notices. 8. Help regulate group discussion by reminding members of the agenda of the point they were discussing when they disagreed. 9. Aid in the group's cohesiveness.