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Across 3. the organisation responsible for transporting passengers or goods – in terms of flights, this will be the airline. 6. British Airports Authority. 9. Estimated Time of Arrival 11. the smallest amount of time that is allowed to change planes at an airport. If these conditions are breached it is known as an Illegal connection. (3 Words) 13. a ticket which is specifically for just one passenger and cannot be used by anyone else. 16. the percentage of a ticket price which airlines pay their agents. 17. the traveller’s ideal departure or arrival time – plus or minus two hours. (3 Words) 19. an aircraft which is used by a specific group be it customers of a particular holiday company or an individual party. 20. a ticket which cannot be used to fly with another airline. (2 Words) 21. a flight of considerable distance and time – often with the passengers suffering some significant jet-lag along the way. (3 Words) 24. Short-haul flight – one that is brief in terms of distance travelled and time in the air. eg. UK to European destinations. This is the chosen market of most of the low-cost carriers – at least for the moment. (3 Words) 27. checked-in luggage which exceeds the weight of the Baggage allowance. If you are only just over then you might be lucky but be warned that payments on excess weight can be very expensive. (2 Words) 29. this means the passenger will have to leave the plane at some stage during the journey – either so that it can refuel or possibly so that the traveller can change planes in order to complete the trip. (2 Words) 30. hand-baggage or luggage that has not been checked-in. (2 Words) 31. flights, hotels and services which are bundled together and sold at a specific price. 33. oral or written communication which informs the carrier that you will definitely be on a flight or flights. 34. International Air Transport Association 35. Advance Purchase Excursion (fare). These are usually the cheapest tickets the passenger can get though they are restricted in number. 36. No-shows – the term relating to passengers or either arrive late or do not arrive at all to travel on their booked flight.

Down 1. Penalty fare – the amount the passenger has to pay in order to make a change to the travel arrangements or cancel the ticket once it has been issued (2 Words) 2. these are short-haul flights at bargain prices but with occasional drawbacks. Usually the flights are from secondary airports which could be miles from your ultimate destination. Food and drink is often not included in the price. Fares are usually non-flexible and can incur a hefty charge for changing travel plans. On the plus side, low-cost carriers continue to add to their already impressive list of destinations which can offer real savings for travellers. (3 Words) 3. the airport where the traveller changes planes. (2 Words) 4. an identifiable leg or part of a journey. Usually defined by departure and arrival destinations. 5. this is if a passenger holds a ticket that does not automatically guarantee a reserved seat means instead that they are waiting for availability. 6. the weight of the luggage the airline allows the traveller to check-in. Economy ticket holders are usually allowed 20kg whilst business and first class passengers able to take between 30-40kg depending on the airline. Hand luggage is fairly standard between the airlines: one piece per passenger and up to 8kg in weight though the dimensions of baggage that is allowed can vary between carriers. (2 Words) 7. the distance between departure airports using an open-jaw ticket. The customer is responsible for organising the travel between the two points of departure. (2 Words) 8. penalties that you will incur if you cancel your flights. Most fares have this clause in them so travel insurance is advisable if your plans are likely to change. (2 Words) 10. the three digit code which is unique to a specific airport. eg. LHR for Heathrow or LGW for Gatwick. (2 Words) 12. a ticket that allows the traveller to depart from a different airport to the one in which they landed. For example you could fly from London to Sydney but return to London from Perth. 14. a journey where the passenger must change planes to reach their final destination. (2 Words) 15. a flight that goes directly from A to B without landing en-route. (3 Words) 18. a flight where the passenger does not need to change planes but the aircraft may stop en-route. (2 Words) 22. the time before departure when your luggage goes onto the airline and boarding cards are issued. For long-haul this is 2 hours whilst short-haul is approximately 1 hour. Be aware that in these times of occasional heightened airport security, the check-in time can vary. To get up-to-date information it is best to confirm timings with the airline (2 Words) 23. a card given to the passenger after check-in which allocates a seat number or indicates a boarding pattern. The stub of the card should be retained after going through the boarding gate to show to the flight crew once reaching the aircraft. (2 Words) 25. a major airport where an airline has many flights leaving to smaller destinations. 26. this means that the number of seats on the flight has been oversold. Sometimes you might be lucky and get “bumped” up to business or first class but more often that not, you will simply be put on the next available flight. Try to check-in early to avoid this situation 28. an overnight stay (or possibly longer) at a location en-route to your final destination. This is usually done to break up a very long journey eg. London to Sydney with a stopover in Hong Kong. 32. the Association of British Travel Agents.