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Across 1. LAST NAME OF SALES TRAINER WHOSE VIDEOS WE WATCHED (FIRST NAME JEFFREY) 4. NOT JUST A COVERAGE, BUT ALSO A RIHANNA SONG 8. STATE WE DON'T OFFER MOTORCYCLE COVERAGE IN 11. STATE WHERE LIBERTY MUTUAL WROTE ITS FIRST AUTO POLICY 15. STATE WITH MANDATORY 20% EARTHQUAKE POLICY DEDUCTIBLE 16. STATE WITH THREE KINDS OF COLLISION COVERAGE TO CHOOSE FROM 17. STATE WHERE WE WRITE THE MOST EARTHQUAKE POLICIES 20. STATE WHERE BASING RATES ON CREDIT SCORE IS NOT ALLOWED 23. ELECTRIC VEHICLE MAKER FOUNDED BY ELON MUSK 25. BUILDING A BOND WITH SOMEONE OVER THE PHONE 29. STATE THAT ALLOWS 'ADDED-ON' OR 'REDUCED' UNINSURED MOTORIST LIMITS 30. LAST NAME OF FOUNDER OF LSC 31. AUTO PACKAGE THAT MAKES COMPREHENSIVE AND COLLISION COVERAGES WORLDWIDE 32. SHOULD NOT BE MICROWAVED AT THIS OFFICE, PER BEN

Down 2. WHERE YOUR QUOTES GO IN SALEFORCE AFTER EIGHT DAYS IF YOU HAVEN'T SOLD THEM 3. SPECIES THAT WE WRITE POLICIES FOR (WHY WE NEED YOUR SSN) 5. ONLY CONTINENT THAT LIBERTY MUTUAL (PRESUMABLY) DOESN'T DO BUSINESS 6. LOCATION OF LIBERTY MUTUAL'S HEADQUARTERS 7. THIS AND CROSS-SELLING ARE TWO MOST IMPORTANT KEYS TO SUCCESS 9. "THE ___________ PROJECT" IS A WEBSITE CREATED BY LIBERTY MUTUAL IN 2006 10. NAME OF BASEBALL TEAM THAT PLAYS IN SAFECO FIELD 12. THIS STATE, AND NEW YORK, WILL ALLOW 'SPLIT' POLICIES FOR AUTO 13. ANNUAL MOTORCYCLE RALLY IN SOUTH DAKOTA 14. ISLAND STATE WHERE WE DO NOT WRITE NEW BUSINESS 16. STATE THAT USES FR-19 IN LIEU OR SR-22 18. STATE THAT REQUIRES A PERCENTAGE WIND/HAIL DEDUCTIBLE IN MOST AREAS 19. MANDATORY AUTO INSPECTIONS IN NEW YORK STATE 21. STATE WITH MANY 'DIFFERENT' WATERCRAFT COVERAGES 22. STATE WHERE STRONGEST EARTHQUAKE IN USA OCCURRED (1964) 24. LOCATION OF SAFECO OFFICE IN DENVER METRO AREA 26. INSURANCE COMPANY OWNED BY LIBERTY MUTUAL 27. MOST COMPREHENSIVE AUTO COVERAGE PACKAGE 28. LAST NAME OF BEST TRAINER FOR SAFECO IN DENVER