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Across 2. What is the most important public relations tool used in the dental office? 3. The key to a successful work environment in the dental office is? 5. If a product is not avaialbe for delivery with the rest of an order 7. Closed-ended questions usually begin with words such as? 8. the cross-reference file is used in this system 10. The general categories of communication are verbal and? 11. Fears that are based on feelings, attitudes, and concerns that have developed at the suggestion of peers, siblings, parents, other individuals 13. letter format is formatted with all text flush with the left margin. Paragraphs are double spaced and all line text is single spaced. 16. This file system would be most appropriate for the this recall system. 18. This period of time is reserved each day for scheduling emergency patients is called hat time? 19. This system is the most commonly used system for patient filing, because it is the easiest and follows basic rules of indexing.

Down 1. This is the component of a computer that actually executes instructions (CPU) 4. What type of marketing is it in participating in health fairs, making presentations to school children, and working with senior citizens on dental care are examples of? 6. Files for those patients who have been recently seen (in the past 2 to 3 years), which are maintained in the areas of easiest accessibility. 9. What is conflict? 12. Using the caller's name in the conversation and giving him or her complete attention is what type of skill? 14. This contains all of the financial information for each patient or family. 15. In the dental office, the telephone should be answered on which ring? 17. was adopted to enhance and protect the privacy and rights of patients.