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Across 1. as soon as possible ____ 3. During communication, posture is described as ___ ___ _____ 6. Administration of an unauthorized injection constitutes which intentional tort(s)? 7. One of the most important telephone skills is saying words correctly, which is called ____. 10. Externships are ____ in accredited medical assisting schools. 13. ____ refers to a lawful act that is done incorrectly. 16. When interacting with patients of other cultures or ethnic groups, never make ____ ____. 18. Learning the telephone triage process includes using the office's ____ _____. 19. Preventive healthcare includes health-promoting behaviors, screening, and ____. 20. The main purpose of the American Association of Medical Assistants is to ____ ____. 21. A physician who diagnoses and treats diseases of the skin, hair, and nails is a(n) ____. 26. The first level of disease and illness prevention is adopting ____ ____ behaviors. 29. A physician reports a case of acquired immunodeficiency syndrome (AIDS) to the state. This is called ___ ___ 30. Steps to protect against illness and injury are steps with _____ _____ 32. Malpractice lawsuits are part of ____ law. 34. The second level of disease prevention is ____. 36. Accepting others and not being biased for or against them is called ____. 37. Interpersonal skills include ____ ____ _____ 38. A physician who diagnoses and treats diseases of the kidney, bladder, and urinary system is a(n) ____. 39. If you put a caller on hold and determine it will be a long wait, ____ ___ ____ ____. 40. The scope of practice of a medical assistant is determined by ____. 42. The term that refers to assessment of the urgency and immediate medical needs of a patient is ____. 43. An allied health professional trained to draw blood for diagnostic laboratory testing is a ____. 44. How much personal space do people typically use in a personal conversation __ ___ ___ ___ 45. The current healhcare trend is ____ care. 46. American Association of Medical Assistants is a ____ ____ 47. Another name for terminating care of a patient is _____ from a case 48. ____ is considered a standard of behavior and a concept of right and wrong, beyond the legal consideration. 49. During which type of teaching do you describe a technique to the patient, demonstrate it, and then ask the patient to repeat the demonstration? ____ 50. When you are respectful of a caller, which of the five Cs of communication do you exhibit? 51. Teaching a patient about cancer prevention is an example of educating about ____ ____behavior. 53. Greatest adverse effect on patients preoperative education is ____ ___ ___

Down 1. American Medical Technologists 2. A reference book that provides up-to-date information on both prescription and nonprescription drugs is ____ 4. A medical assistant who does not intrude on a patient's personal space is ____. ____ 5. Confirmation by an organization that an individual is qualified to perform a job to professional standards is known as ____. 8. Fraud is an _____ act. 9. Sole proprietorship is also a ____ ____. 11. Registered Medical Assistant 12. To control the rising cost of healthcare, medical practices reduce personnel costs by hiring ___ _____ professionals 14. An example of negative communication is forgetting to ____ ___ ___. 15. Theoretical or practical understanding of a subject and the ability to recall it is part of which learning domain is ___ 17. The steps in processing mail involve sorting, recording, annotating, and ____. 22. A medical practice model that is authorized by state law to act as a single entity is a ____ ____. 23. Speaking in such a way as to negatively influence others against an individual is an example of ____ ____ ____ 24. For two parties to enter into an agreement, or contract, both must be capable of understanding the terms and conditions. This is referred to as ____ ____ 25. The former name for Parcel Post was ____ ____ ____ 27. Regular mail service includes first-class, Parcel Post, Priority, and ____ mail. 28. A 16-year-old girl who is married and self-supporting can give informed ___ for treatment 31. Before undertaking e-mail communication with a patient, you must have written consent for ___ ____ on file. 33. an example of an implied contract is making a medical ____. 35. Verbal or nonverbal evidence that the receiver got and understood the message is ____ 41. A telephone message that is organized and logical demonstrates ____. 52. The promise of "miracle cures" is an example of ____.