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Across 2. The act of classifying and arranging records to thaty they will be preserved safely and can be quickly retrieved when needed 6. The ey to a successful work environment in the dental office is? 9. This is maintained in order to have available when a patient pays cash 10. It is recommended that the employer or office manager conduct a performance review for each employee at least once a; 11. Includes business expenses that continue consistently 13. This Agency provides short-term positions so that you can evaluate firsthand the responsibilities and challenges of a given position: 15. Marketing where the dental staff may participate in health fairs, or making presentations to school children, and working with senior citizens on dental care. 16. pay that is the amount the DA takes home after all the deductions are made 17. Is the most important public relations tool used in the dental office. 18. Files for those patients who have been recently seen (in the past two to three years) 19. The money owed to the practice

Down 1. This step should be done/made, in an unhurried manner, with the person responsbile for the account 3. A process of recording, classifying and summarizing financial transactions 4. A fear that is based on feelings, attitude, and concerns that have developed at the suggestion 5. This contains all of the financial information for each patient 7. Under Federal Equal Employment Opportunity regulations, employers may not ask questions regarding? 8. The person named on the check as the recipient of the amount shown is known as the? 12. This includes using the caller's name in the conversation and giving him or her complete attention 14. This should list your educational background