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Across 2. make a serious and urgent request to people. 4. decide 6. sth is good value usually because it has been sold at a lower price than normal. 7. you are given a more important job or rank in the organization that you work for. 8. it is very surprising and makes you feel pleasure, approval, or wonder. 9. the help that you get or the advantage that results. 10. cause people to do it by giving them good reasons for doing it. 12. describe things and people that exist now, rather than those that existed in the past or those that may exist in the future. 13. sb. suggests that you would find that person or thing good or useful. 16. plan or hope to achieve sth. 17. people in an organization or profession have the highest and most important jobs. 19. ask sb. for opinion, advice, or permission. 20. people do not obey a set of rules which they should be obeying, for example in a game or exam.

Down 1. an announcement in a newspaper, on television, or on a poster about something such as a product, event, or job. 3. buy 5. the quality of having no experience or knowledge of the more complex or unpleasant aspects of life. 11. plan and make a detailed drawing of sth from which it can be built or made. 14. give your opinion or you give an explanation. 15. sth. needs to be dealt with as soon as possible. 18. cause the illness to end or disappear.