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Across 5. Fresh breath, clean hair tied back, daily shower. 6. Always use this if if you know your customer. 8. Looking smart without overdoing it. 9. Sugar sachets, milk, cream, chocolate sauce ready to go for service. 10. Positive one is always the best one to get ahead with. 11. Required to be confident in your work. 13. Required when there are two or more beverages to serve. 15. Can't do any job properly without it. 17. Clean and presentable at every shift 18. Able to work quickly and know exactly what you are doing. 19. Should be clean and checked before service. 20. Should always be friendly and relaxed.

Down 1. Having everything you require at your fingertips before you start. 2. Required when taking orders. 3. Most important thing when dealing with customers and other staff, always needs to be clear. 4. Can't write without one. 7. Looking good in front of customers. 12. A waiter should always know how to describe items on this. 14. French term for having everything ready and prepared to go before service time. 15. Able to work quickly and professionally. 16. Must always do in front of customers!