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Across 3. father of the quality movement 5. proposed need for achievement, affiliation, power theory 9. performing actions at a low cost relative to a benchmark 12. Alternatives that are acceptable or “good enough”, rather than the best possible solutions 13. early advocate of the humanistic approach to managment 15. a framework for analyzing a companys internal and external environment and that stands for strengths, weaknesses, opportunities, and threats 18. Leadership role, in which a leader prepares, guides, facilitates, cheers, and directs the team but does not play the game. 20. relies on facts and empirical evidence and is often more inductive 21. leadership characterized by the ability to bring about significant change in followers and the organization 23. set goals and way to attain them 24. An internal state or condition that activates a person’s behavior and gives it direction toward accomplishing a task 25. monitor activities and make corrections 26. use influence to motivate employees 27. Model that states that the leader’s job is to create a work environment through structure, support, and rewards that helps employees reach the organization’s goal. 28. artifacts, such as dress, office layout, symbols, slogans, ceremonies

Down 1. relies more heavily on images, emotion, and logic and is often more deductive 2. two-factor theory 4. Process of encouraging and helping others to work enthusiastically toward achieving objectives. 6. the ideas, deccisions, and actions that enable a firm to succeed 7. Mental shortcuts that simplify the decision making process 8. firms resources and capabilities that enable it to overcome the competitive forces in its industry 10. Belief that life is controlled by oneself (internals) vs. outsiders 11. the set of key values, beliefs, understandings, and norms shared by members of an organization 14. known as the father of scientific managment 16. Theory of leadership that suggests that a leader’s style should be determined by matching it with the task-related development (maturity) level of each subordinate. 17. organizational goals that evokes powerful and compelling mental images 19. assign responsibility for task accomplishment 22. 14 general principles of management