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Across 1. (A) Sender sends message. Receiver receives message. Receiver provides feedback is the correct order of the three-step ________ _________ 3. it is acceptable for a nursing assistant to use medical terminology and abbreviations with___ ____ ____ 6. If a resident has _____ ___ or a high fever the NA should report it to the nurse immediately 7. 10. When a resident has had a stroke, she may laugh or cry without any obvious reason, or at inappropriate times. This is called 8. abbreviation for do not resuscitate 10. If a resident has a ______ _______, the NA should face the resident with the light on the NA’s face 15. A medical chart is considered in court to be a _____ ______ of the care a resident has received 16. The best way a nursing assistant can respond to a combative resident is to stay ____ and lower the tone of her voice 17. Touch, smell, hearing and _____ are senses used in making observations. 21. Using medical terminology with the resident.is an example of a ______ to communication 24. information based on what a person sees, hears, touches, or smells; also called signs. 27. violent or hostile 29. Pointing is an example of __________ communication 31. NPO 32. ___________ensures that residents understand messages 34. In a healthcare setting, another word for subjective information is 35. The NA should speak slowly and _____ if a resident does not hear her or does not under- stand her 37. Documentation should be recorded _________ after care is given 38. difficulty swallowing 39. Posture that indicates a person is interested in and paying close attention to a conversation 40. When a nurse gives an NA an oral report about a resident, the NA should ____ _____and ask questions about anything he does not understand 41. ad lib 42. abbreviation for hard of hearing

Down 2. information that a person cannot or did not observe, but is based on something reported to the person that may or may not be true; also called symptoms. 4. When may a nursing assistant ignore a resident’s call light 5. part of a word that contains its basic meaning or definition 6. Positive responses to _______ ________ include valuing and respecting each person as an individual 9. the word part that precedes the root to help form a new word. 11. If a resident accuses an NA of abusing her an ______ _______ should be completed 12. An incident report may also be called a 13. a system of learned beliefs and behaviors that is practiced by a group of people and is often passed on from one generation to the next. 14. BM 18. A NA focusing on the resident and providing feedback is an example of ______ listening 19. 16. The part of the word that is added to the end of a root to form a new word is called a _______ 20. HOB 22. When communicating with a resident it is important for a nursing assistant to never question a resident’s _______ ________ 23. One way that an NA can help a resident who is ______ ______ is to use the face of an imaginary clock to explain the position of objects 25. prejudice 26. Writing is a type of ________ communication. 28. The NA should use smiles or gestures to convey information to a resident who has had a _______ 30. raised, red marks the size of pinpricks is an example of ________ information 33. When caring for a resident with visual impairment, the NA should leave the bathroom door either completely open or completely ______ 35. skin that is blue or gray 36. What does the abbreviation prn mean?