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Across 2. Group responsible for capital management 4. Group that supports FundsNow and the Credit Centers by reviewing potential fraud concerns regarding documentation or identification prior to funding 5. Optional add-on insurance purchased by consumer to cover the difference in loan balance and vehicle value in the event of an accident 6. Credit underwriting platform used by GMF 11. Primary means for dealerships to finance vehicle inventory 12. The process of manually determining the value of a vehicle using appraisal guides 14. Occurs when a customer has their vehicle repossessed and then pays the balance in full 15. Funded loans/leases that fall outside of underwriting policy 16. To maximize call efficiency for early stage delinqunency account, agents utilize a __________ 17. Accounting entry to cover estimated losses for future portfolio defaults 18. Adverse affect on profitability on loans with Down Payment Assistance is increased _________

Down 1. Loan business that GMF competes for 2. Program used to route accounts in the collection system 3. Credit bureau that GMF does not use for credit reports 7. The ratio to measure the percentage of applications that are ultimately funded 8. Repossession in which the customer gives up the vehicle 9. Data utilized in custom scorecards that cannot be found on a traditional credit bureau 10. GM pays GMF to buy down interest rate 13. GM/GMF exited this market in 2017 17. Primary source for GMF's lease residual values