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Across 4. behaving as if you're paying attention though you're really not 6. when you call information back in your conscious mind 9. prefer brief encounters 14. taking in only bits and pieces of information from a speaker 18. prefer to be intellectually challenged by the messages they receive 19. behaviors that include avoiding eye contact, and urning your body away 20. devices that aid memory

Down 1. like focused and organized information 2. when you look directly to the person who is speaking, you position your body and lean forward 3. view listening as an opportunity to establish bonds between themselves and others 5. a habitual pattern of listening behaviors, which reflects your attitudes, beliefs, and predispositions about listening 7. functions that powerfully shape how you choose to listen in specific situations 8. physically processing the sound that others have produced, and mentally focusing your attention on it 10. attend to what others say solely to find an opportunity to attack their controversial partners 11. when you recognize the literal meaning of the words the other person has said 12. communicating your attention and comprehension to the speaker 13. involves six stages: hearing, understanding, interpreting, evaluating, remembering, and responding to others' communication 15. identifying any implications suggested in the persons words, and consider what action the person is trying to perform 16. when you shift your attention back and forth between many different things at once 17. comparing the newly received information against your past knowledge