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Across 2. an agent who supplies goods to stores and other businesses that sell to consumers. 6. includes movement of goods from supplier to consumer as well as dealing with customer service needs such as input materials or consumables or services like housekeeping. 7. a person who purchases goods and services for personal use. 10. give shares of something 11. the movement of capital (money in out of countries. 12. the extent to which future cash flows may fall short of expectations as a consequence of changes in market variables. 13. a person or business that sells goods to the public in relatively small quantities for use or consumption rather than for resale.

Down 1. a stock of a resource from which a person or place can be provided with the necessary amount of that resource. 3. the movement of information between people and systems. 4. the sequence of processes involved in the production and distribution of a commodity. 5. a person, company, or country that makes, grows, or supplies goods or commodities for sale. 8. maximizing customer value with Lean and building organizations with capabilities to continuously improve their business. 9. make or invent something on a large scale using machinery.