Across 1. When receiving directions, display a ____________ attitude that you are listening. 4. People think ___________ than they speak. 7. Maintain _______________ eye contact. 9. What if you don’t ___________ the verbal directions given to you? 11. Third step in following verbal directions is to: Break the complex ____________ into steps 15. Repeat back the directions for _______________. 17. Fourth step in following verbal directions is to: Number the steps in order of what needs to be _____________ first, second, etc. 19. You will ______________ the directions better. 20. Most people are able to listen at a rate of about 450 words per

Down 2. It is _____________ that 45% of our workday is spent listening. 3. ____________ simple steps to help you follow directions 5. You may need to ___________ your notes and break the directions down further 6. Listening is ______________ and paying close attention to what is being said. 8. Write questions as you are ____________ the information so you can get them answered. 10. There is a difference between __________ and listening. 12. _________ ___________ the important information as you listen. 13. Underline or _____________ main points. 14. Examine the information and _____________ the main points. 16. Sometimes the directions are______________ . 18. Second ____________ in following verbal/oral directions is to: Write down the important information as you listen.