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Across 6. Production based on the range of time-saving and waste-saving measures inspired by Japanese manfacturing companies (4,10) 8. The cost of producing one unit of output. (4,4) 9. Output (production) is maximised from a given level of inputs. (10) 10. Measures whether a business is 'on time' in providing for its customers' needs. (13)

Down 1. In the business world, the application of practical, mechanical, electrical and related sciences to industry and commerce. (10) 2. A process by which a firm improves its efficiency by cutting the scale of its operations. (15) 3. The maximum total level of output or production that a business can produce in a given time period. (8) 4. The ability of an organisation to change its operations in some way. (11) 5. The time taken between an order being received and the final product being delivered to, or provided for, the customer. (4,4) 7. Those features of a product or service that allow it to satisfy (or delight) customers. (7)